Track a request, complaint or report

Enter the reference number and the tracking code printed on the slip you were given.

Printed at the top of your acknowledgement slip.

Sixteen characters. Dashes, spaces and lower case are all fine.

Lost your tracking code? The Citizen Services desk can issue a new one at the counter once they have verified your identity. The old code stops working.

If you filed anonymously, this page is the only way you can follow your case — the city has no way to contact you. Keep the code safe; it cannot be recovered from your name.

Tracking a building permit instead? Use the building permit tracker. Looking for requirements, fees and processing times? Read the Citizen’s Charter.